New Image College has developed this arrival guide for international students. The arrival guide is designed to support international student safe arrival and self-isolation/quarantine in preparation for study at New Image College while COVID-19 presents a risk to our community.

This guide will be updated regularly by New Image College to reflect changes in response to new information, updated procedures, or guidance from the Provincial Health Officer or the Ministry of Advanced Education, Skills and Training.

New Image College has dedicated employees available through phone, video-chat, email that has been enhanced to prepare for international student support during COVID-19.

The New Image College arrival guide is broken into four stages

  1. Before you arrive
  2. Arriving in Canada
  3. Quarantine
  4. Post-Quarantine


Quarantine is mandatory, even for people without symptoms. All international travelers arriving in British Columbia (BC) must follow the instructions on the Government of BC’s website to submit your self-isolation (quarantine) plans for approval before their travel to BC, or upon arrival (unless they qualify for an exemption).


When you arrive in Canada by air or land, the government will assess your health before you leave the port of entry.


People arriving from outside of Canada are required to self-isolate. That means you must stay at
home. Do not go to work or school. Keep watching for signs of illness 14 days after you arrive in
Canada. When you arrive at your destination, quarantining (self-isolating) means you do not have
contact with other people.


This will require you to:

  • Set up a space that is only for the person being isolated.
  • Stay at home and watch yourself for symptoms, even if mild, for 14 days.
  • Stay out of contact with other people. This will help stop the spread of disease in your home and your community.

You cannot leave your place of residence for 14 days. You can go outside if there is a yard or private area, but you cannot go shopping, visit other homes, or go out anywhere.


Before providing students with their port of entry introduction (travel) letter, the Student Services department requires students to submit the following:

  1. A copy of your valid Study Permit OR a copy of the initial study permit approval issued before the relevant issue date.
  2. A copy of their self-isolation plan, including suitable accommodation information (pdf document provided from the BC government website)
  3. A copy of the purchased medical insurance for the 90-day waiting period.
  4. The flight information and the planned travel date

* Student Services will offer guidance to international students and identify the consequences related to any potential compliance concerns.

**Recommended quarantine location options have been identified by New Image College and are posted at the end of this document. Please note that individual travel plans are reviewed by New Image College to ensure suitable accommodations have been obtained.

***Please contact us at studentservices@newimage.ca if you need more information about medical insurance.

As mentioned, the British Columbia (BC) government legally requires all travelers to submit a B.C. self-isolation plan and complete the federal ArriveCAN application for approval before their return to B.C., or upon arrival.

  1. Complete the federal ArriveCAN application for approval before their return to B.C., or upon arrival.

Get your ArriveCAN APP download on your cellphone or PC

iPhone/APP store


Android devices:  https://play.google.com/store/apps/details?id=ca.gc.cbsa.coronavirus&hl=en_US

  1. Submit your self-isolation plan. Your plan should be completed and submitted online before you arrive.
  • The location of your 14-day self-isolation
    • How you will travel to your isolation location
    • Arranging the necessary supports:
    • Food
    • Medications
    • Childcare
    • Cleaning supplies
    • Pet care
  • Social or family support

Please see more information at the end of this document.


Note: In the first section of your B.C. Self-Isolation Plan, you must provide your address you will be staying for the next 14 days in Canada.

Please also make sure to fill out the attached PDF “Support for Travellers Self-Isolation Plan” and carry it with you in case the CBSA officer at the airport request your plan.

Please make sure to email a copy of your Support for Travellers Self-Isolation Plan  to Student Services studentservices@newimage.ca


Entering Canada: All travellers entering Canada are given a Public Health Agency of Canada handout with instructions to quarantine for 14 days.


Screening: All travellers will be assessed, no matter their country of origin, upon arrival to Canada. Entry screening is one of many important public health tools and part of a multilayered government response strategy. A border services officer will ask you when you arrive in Canada at an air, land, marine or rail border about the purpose of your visit and whether you are feeling ill or unwell. The border services officer may ask additional questions as part of their assessment. CBSA officers will look for signs of illness, regardless of how you respond to screening questions. Officers will refer any traveller they suspect is ill for a further medical assessment by the Public Health Agency of Canada.


Masks: You must wear non-medical masks or face covering upon arrival in Canada. Masks or face
coverings may be provided upon arrival as appropriate.


Contact Information: You must provide your contact and quarantine information upon and after entry into Canada. If you are flying to Canada as your final destination it is mandatory for you to submit your information digitally using ArriveCAN prior to boarding your flight. If you’re traveling by land or sea, you’re strongly encouraged to continue using ArriveCAN to submit your travel information. On behalf of the Public Health Agency of Canada (PHAC), the CBSA captures your:

  • basic biographical data
  • personal contact information
  • quarantine-based information

All information collected is shared with PHAC who determines when and how to share this
information with provincial authorities and/or law enforcement.



  • Wear a mask (and bring extra)
  • Practice social distancing (2 meters distance)
  • Wash hands frequently
  • Use hand sanitizer regularly and as necessary
  • Sanitize personal space and high-touch areas such as seat belts and tray tables
  • Minimize trips to the washroom (flush the toilet with the seat cover down)
  • Touch as few surfaces as possible
  • Keep your cell phone charged
  • Bring some snacks as restaurants or stores may be closed
  • Bring a refillable water bottle
  • Avoid public transportation upon arrival



Make sure to gather all necessary documents to present at the port of entry:

  1. Study and Work Permit approvals or letters
  2. Letter of Acceptance 
  3. Work Letter (if applicable)
  4. Letter of Support for Travel to Canada*
  5. Support for Travellers Self-Isolation Plan BC
  6. Proof of financial support (the same you used when applying for your permits)

*Issued upon submission of the following:

  • a study permit approval
  • a 14-day self-isolation plan (this must be shared both the government and New Image College)
  • proof of suitable accommodation
  • air-ticket information
  • medical insurance policy


We have reports that the screening process happening at the airport currently when you arrive in the following:

  • Student X downloaded “ArriveCan” and registered a self-isolation plan before the departure. Upon submission, the message below is received:
  • Student X  took a screenshot of the final stage of the B.C. self-isolation online application (image above)
  • Student X also filled the attached PDF “Support for Travelers Self-Isolation Plan BC” in case CBSA may check the travel plan at the port of entry. We recommend students to carry this paper form with them.
  • Student X just landed on the YVR with an existing valid Study Permit and Work Permit, if applicable issued on or before March 18th.
  •  Student X got luggage, then walked to the customs area. The student was asked for the self-isolation plan at the customs. The student presented the screenshot (above) and submitted a paper self-isolation plan to the custom that issued a token number.


When arriving in Vancouver, you have several options to get to your accommodation. Please be aware that if you need to quarantine you must go directly to your place of residence/quarantine for 14 days. Again, you must proceed directly to their pre-determined quarantine location, without planned or unplanned stops. Please make sure to wear a mask during transportation. Public transportation is not advised. Any public modes of transportation to the quarantine facility should be used by asymptomatic persons only. Options for transport to your place of quarantine in Metro Vancouver:

Information regarding additional screening measures taken at Vancouver International Airport (YVR):

Video: COVID-19 Actions by the CBSA for travelers arriving by air


Please sched the Quarantine requirement.



During your quarantine period, you must stay self-isolated. Self-isolation means:

  • Not going out unless directed to do so (for example, to seek medical care with the use of appropriate infection prevention and control measures)
  • Not going to school, work, or other public areas
  • Not using public transportation (for example, buses, subways, taxis)

You must monitor your health for 14 days. 
Download the COVID-19 App and Daily Symptom TrackerThe symptoms of COVID-19 are like other respiratory illnesses including the flu and common cold. The most common symptoms of COVID-19 include:

  • Fever (see below)
  • Chills
  • Cough or worsening of chronic cough
  • Shortness of breath
  • Sore throat
  • Runny nose
  • Loss of sense of smell or taste
  • Headache
  • Fatigue
  • Diarrhea
  • Loss of appetite
  • Nausea and vomiting
  • Muscle aches

While less common, symptoms can also include:

  • Stuffy nose
  • Conjunctivitis (pink eye)
  • Dizziness, confusion
  • Abdominal pain
  • Skin rashes or discoloration of fingers or toes.


Fever: Average normal body temperature taken orally is about 37°C. For more on normal body temperature and fevers, see HealthLinkBC’s information for children age 11 and younger and people age 12 and older. Infants less than three months of age who have a fever should be assessed by a health care provider. Children have similar symptoms to adults but are less likely to have a fever, shortness of breath, or cough. COVID-19 causes mild illness in the majority of cases in children.

COVID-19 symptoms can range from mild to severe. Sometimes people with COVID-19 have a mild illness, but their symptoms may suddenly worsen in a few days.


If you develop COVID-19 symptoms, you will be asked to use the Province’s COVID19 Support App and follow the resulting directions. New Image College Sickness Policy and Protocol will also apply. Transportation to a testing site will be arranged by New Image College. They will also be instructed to proceed directly from their quarantine location to the testing site and return without any planned or unplanned stops.

You will also be required to self-isolate for at least 14 days from your arrival in Canada or 10 days after onset of symptoms, whichever is longer.

  • Example 1: Symptoms appear five days after arriving in Canada. Self-isolate for 10 additional days for a total of 15 days.
  • Example 2: Symptoms appear two days after arriving in Canada, but they quickly improve, and you feel better. Self-isolate for 10 days after the onset of symptoms, plus an additional 2 days for a total of 14 days.

Visit the Government of Canada webpage for more details about self-isolating and self-monitoring for incoming travelers.



While you are self-isolating, you will be required to monitor for new symptoms or signs of COVID-19 such as fever, cough, sore throat, etc. For the full list of symptoms, visit the symptoms page.

  • Take and record temperature daily and avoid the use of fever-reducing medications (e.g., acetaminophen, ibuprofen) as much possible. See the self-monitoring form attached.
  • These medications could mask early symptoms of COVID-19; if these medications must be taken, clients should advise their healthcare provider.
  • The average normal body temperature taken orally is about 37°C. For more on normal body temperature and fevers, see HealthLinkBC’s information for children age 11 and youngerand people age 12 and older.

Please note that you will be also monitored by New Image College. We will contact you frequently to check if you are:

  • Experiencing any COVID-19 Symptoms
  • General well-being
  • Compliance with quarantine requirements
  • Integrate you in the New Image College community culture while you are isolated

For more information: http://www.bccdc.ca/health-info/diseases-conditions/covid-19/self-isolation


A New Image College representative will communicate with you during isolation will take place daily (at random times) through phone calls and/or emails. Be prepared to answer questions such as:

  • Are you experiencing any of the symptoms associated with COVID-19?
  • Any cold, flu, or COVID-19-like symptoms, even mild ones, such as fever, chills, cough or worsening of chronic cough, shortness of breath, sore throat, runny nose?
  • Any loss of sense of smell or taste?
  • Do you understand the quarantine requirements of the Quarantine Act?
  • Do you understand the consequences of non-compliance with quarantine requirements?
  • Are you having any difficulties maintaining compliance with quarantine requirements?
  • Have you left your hotel/accommodation in the past 24 hours?
  • Are you experiencing any issues with food and grocery delivery?
  • Are you able to access all the medication/medical care you need?
  • Is there any way the New Image College team can be of additional help to you?

In the event of any compliance issues identified within the 14-day mandatory quarantine period, Student Services staff will immediately notify the Public Health Office through the local Vancouver Coastal Health Authority Office.  Guidance and/or requirements received from the Public Health Office will be immediately actioned.


At the end of the-day self-isolation you must:

  • Do a self-assessment on the COVID-19 Support app https://www.thrive.health/bc-covid19-app
  • Understand New Image College’s Sickness Policy, including the Daily Health Check, mandatory mask use, and temperature check.
  • Fill out a COVID-19 Compliance Form before entering New Image College.
  • Report any instances of exposure to, a positive test for, or suspected cases of COVID-19 after their quarantine period to Student Services studentservices@newimage.ca



Accommodations supporting self-isolation

Students will need to arrange their quarantine accommodations before arrival in Canada.


Radisson Vancouver Airport
Price: $115 / night (room only). Minimum 14-day stay. $185 / night (with breakfast/lunch/dinner).
Details: Use PROMO code LANGARA to access rates while reserving on the website.
Make reservation


Holiday Inn Vancouver Airport – Richmond
Price: $139 / night. Minimum 14-day stay.
Details: Free shuttle service. Contact the hotel directly for details.
Make reservation


Sheraton Vancouver Wall Centre (Downtown Vancouver)
Price: $139 / night. Minimum 14-day stay.
Details: $200 in-room dining credit.
Make reservation


Westin Wall Centre (Vancouver Airport)
Price: $129 / night. Minimum 14-day stay.
Details: $200 in-room dining credit.
Make reservation


Georgian Court
Price: $100 / night. Minimum 14-day stay.
Details: $40 per day for breakfast/lunch/dinner.
Email for reservation: susan@georgiancourt.com


Hotel Blu
Price: $100 / night. Minimum 14-day stay.
Details: $40 per day for breakfast/lunch/dinner.
Email for reservation: susan@georgiancourt.com


Hampton Inn Vancouver
Price: $129 / night. Minimum 14-day stay.
Details: $200 in-room dining credit.
Email for reservation: susan@georgiancourt.com


Price: $1300 / 14-day stay for single or double
Details: Additional services available. Additional long-term stay options are available.
Contact: reservations@gecliving.com


Please note that prices are subject to change without prior notice.


Homestays supporting self-isolation

New Image College can assist you in finding a suitable homestay for you.

If you are staying at a homestay, please request a letter from your host family explaining how they will support you and your stay through your 14-day self-isolation.

Homestay host families may also provide transport from Vancouver International Airport to the place of quarantine.

Food and Personal Items

During your 14-day isolation period, if you do not have assistance from your accommodation or host(s), there are various options to order food and other essential items online to be delivered. It is important to ensure you have enough food and supplies to last that will not go bad in the short term, because the demand for delivery has been on the rise, and delivery time slots may be limited and delivery times may be longer than expected.

The following list includes some popular delivery services in the Metro Vancouver area and is not a comprehensive list. Some services will charge a delivery fee, and delivery times may be limited due to the high demand. The providers are listed as a resource for students looking for food delivery services. New Image College is not affiliated or endorsed by these companies and assumes no liability for any disputes arising from services listed here.

Online ordering will not accept cash. Visa and MasterCard are the most common forms of payment.


Meal delivery:

Psychosocial and mental health needs of students

New Image College recognizes the importance to promote and provide mental health support services and resources throughout this period as the physical, social, mental, and emotional health and wellbeing of students/faculty/staff may be impacted by COVID-19. We have put together a set of options for all:

School Counsellor
It is important to us that you succeed in your studies and career and we understand that the pressures of everyday life can be overwhelming at times. With that in mind, students and alumni can avail of on-campus confidential counseling courtesy of New Image College. Our counselor, Bill Dyck, is a registered clinical counselor who has over 45 years of experience in the field and is known for being skilled and easy to talk to. Speaking with a counselor can help clarify concerns or situations and open new ways of dealing with them. To book this complimentary service, please contact the Granville Campus’ Front Desk.

Here2Talk: https://here2talk.ca/
Connects students with mental health support when you need it. Through this program, all students currently registered in a BC post-secondary institution have access to free, confidential counseling and community referral services, conveniently available 14.7 via an app, phone, and web

Wellness Together Canada: https://ca.portal.gs/
Get connected to mental health and substance use support, resources, and counseling with a mental health professional 

External Resources

 The above information was deemed correct at the time of publication. Information is subject to change based on government travel advisories. Please review links to travel advisories often to be sure you have the most current and updated information


Header photo by Kelly Sikkema on Unsplash