Key Responsibilities:
Customer Service (Builds Collaborative Relationships)
• Uses exceptional artistry and communication skills to provide well-executed and expedient make-up application ensuring that each customer receives a personalized high touch experience
• Educates the customer by teaching them how to execute the desired look
• Enhances the customer experience by providing information about the latest beauty news and trends
• Provides personalized after sales service to the customer with recommendations / event invitations in line with their interests to increase customer loyalty
• Builds and maintains excellent working relationships with colleagues, peers, management, host retailer / mall management and all internal and external stakeholders
• Treats others with dignity and respect
Demonstrates Learning Agility
• Embraces and utilizes all business and education initiatives, programs, and tools to personalize service to attract and retain customers
• Keeps up to date with beauty and fashion news and trends, celebrity product/brand endorsements (beauty bloggers and vloggers, brand e-commerce sites, etc.) to help drive a seamless consumer journey across all channels
Strives for Excellence in Execution
• Implements all sales, artistry and training/education, marketing, visual merchandising, and grooming guidelines to achieve all customer service and sales expectations
• Follows all operational policies and procedures to ensure that the store/counter achieves organizational and administrative excellence at all times
• Actively participates in maintaining the work environment (housekeeping duties, re-stocking products, opening and closing duties)
• Follows the timekeeping and attendance policy at all times
• Responds positively to feedback
Qualifications:
• A minimum grade 12 education
• College degree preferred
• Cosmetic experience preferred
• Ability to work in a fast-paced environment including evenings and weekends.
• Professional demeanor and ability to be flexible and handle change in a positive manner
Job: Retail – Store
Primary Location: CA-BC-Surrey
Job Type: Standard
Schedule: Contingent
Shift: On Call
Job Number: 219467
We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Accommodations for job applicants with disabilities are available on request.