Full Time, Part Time
Posted 1 year ago

Thank you for your interest in the Shangri-La Hotel, Vancouver, the first Shangri-La to open in North America. Shangri-La Hotel Vancouver is a 119 room luxury boutique property, located in the heart of downtown Vancouver’s vibrant financial, retail and entertainment district. Shangri-La Vancouver is the proud recipient of the prestigious Forbes Five Star Award and AAA’s Five Diamond award, and is one of only four Canadian Hotels to hold both the esteemed ratings. Shangri-La Hotel Vancouver prides itself on the strength and dedication of our team, and seeks to hire, develop and promote charismatic, passionate, hardworking Colleagues to reach their full potential and ultimate career goals.

We are currently searching for a SPA THERAPIST to join our award winning Chi, the Spa team. Our ideal candidate would have the ability to create a sanctuary for our guests and provide advice and assistance regarding both products and therapies.They will bring experience gained from within Shangri-La Hotels and Resorts, or from within another world class hotel or resort. They will create captivating moments and warmly and genuinely engage our guests and their fellow colleagues, keeping our workplace productive, professional and fun!

Are you ready for your next challenge? Are you Shangri-La?

Job responsibilities include, but are not limited to, the following:

  • Provides Spa treatments including: facials, body scrubs/wraps, manicures, pedicures, massage treatments in accordance with CHI, the Spa standards.
  • Ensure treatments are completed in a consistent manner and in the timeframe allocated, immediately handling any guest complaints, as required
  • Interacts with guests to maintain close contact, actively seeking feedback regarding the guest experience, treatments and services offered at the spa with a goal to build business through positive relationships with guests
  • Welcome and greet guests, updates records, completes consultations and provides refreshments, as required
  • Maintains the highest level of guest privacy and confidentiality
  • Completes Therapist administration at the end of each day including guest records, stock lists and communicating any important information
  • Successfully promote and sell all available services, products and therapies
  • Maintains impeccable standards of room and personal cleanliness, safety and hygiene
  • Monitors status of all equipment and notifies the Spa Manager if there are any maintenance or repair needs, promptly recording equipment issues in the log book and notifying maintenance personnel
  • Ensures assigned treatment rooms are fully stocked with professional products, restocking as required
  • Actively demonstrates teamwork, safe work practices, open communication, accuracy in transactions, respect, sincerity, helpfulness, courtesy and humility
  • Maintains excellent knowledge of all treatments provided in the spa, including products and treatment origins and keeps up-to-date on industry trends and luxury spa standards
  • Ensures compliance to all hotel policies, programs and core practices
  • Perform opening, closing and side duties of Chi Spa, as assigned
  • Undertake other ad hoc related responsibilities, as required
Job Requirements/Qualifications:EDUCATION & SKILL REQUIREMENTS:

  • Completion of an accredited esthetics or body work program is required
  • Previous work experience in a similar capacity with a luxury spa is required
  • In-depth knowledge of international Spa treatments, procedures and operations is preferred
  • Ability to manage time effectively and adhere to a strict timeline of tasks
  • Having an established, loyal clientele looking for a new higher level spa experience would be most helpful
Recommended Training:

  • SuperHost Service For All
  • Foundations of Workplace Safety (includes WHMIS)
  • Salary/Wage: $18.30 + Commission + Gratuities
Job Application Process:Interested candidates are encouraged to either click the below link or apply directly at Due to the volume of responses we will only contact those candidates we wish to pursue further.

Shangri-La Hotel Vancouver willonlyconsider those candidates who currently possess the legal right to work in Canada. Applicants must be Canadian Citizens, Permanent Residents, or be in active possession of an Open Work Permit. Shangri-La Hotel Vancouver is not able to sponsor international applicants.


PHONE: (604) 689-1120

LOCATION: 1128 W Georgia St, Vancouver, BC V6E 0A8


Job Features

Job CategoryNails & Spa

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