New Image College: Planning for COVID-19

Case management, Contact Tracing, and Outbreak response


Mitigation Strategies

New Image College is adhering to the following key mitigation strategies:

  • Consistent and correct use of masks
  • Social distancing to the extent possible
  • Hand hygiene and respiratory etiquette
  • Cleaning and disinfection
  • Contact tracing in collaboration with the local health department
  • Established Person of Contact (POC) and Case Workers (CW) responsible for Safety Plan implementation.

Other Strategies

  • Sickness Policy and Protocols amply discussed to all students, employees, and instructors via email and reinforced to anyone that reports symptoms.
  • Safety Plan is shared with all students.
  • COVID-19 Compliance Form signed by all students that will be onsite.
  • Temperature checks and logs are made daily for all students onsite.
  • Students who experience symptoms at home or school are recorded in the incident spreadsheet immediately. Follow up required and needs to be recorded.
  • Daily health checks are required for all students and staff.
  • Employees and instructors are aware to observe students for any signs of COVID-19 and isolate any students who are ill away from others, as quickly as possible and follow protocol.
  • Students, employees, and instructors are provided appropriate instructions on seeking health assessment
  • Cohorting + staggered times (lunch, breaks, entrance, and exit) to limit the students’ traffic onsite.
  • Provide testing, self-isolation, and stigma information to students and staff.
  • Assigned Case Workers to maintain daily communication with students in quarantine or that reported symptoms.

Public Health Agencies

Vancouver Coastal Health


HealthLink BC – Call 811

For non-medical information about COVID-19 Call 1-888-COVID19 (1-888-268-4319) or text 604-630-0300 from 7:30 am to 8:00 pm.
General inquires

Vancouver Coastal Health Corporate Office
601 West Broadway, 11th floor, Vancouver, BC V5Z 4C2 604-736-2033 – Monday to Friday, from 9 a.m. to 5 p.m. 1-866-884-0888 – Toll-free if you live outside the Lower Mainland

BC Centre for Disease Control
655 West 12th Avenue
Vancouver, BC V5Z 4R4 Canada
Phone: 604-707-2400
Email: admininfo@bccdc.ca
Non-medical information about COVID-19 is available 7:30am-8pm, 7 days a week at 1-888- COVID19 (1-888-268-4319).

New Image College will notify VCH or BCCDC immediately

  • Any positives cases of COVID-19 of a student or staff member
  • Any compliance issues within the 14-day mandatory quarantine period
  • Any cases of COVID-19 during the 14-day mandatory quarantine period

Case Management

New Image Colleges Strictly follow Sickness Policy and Protocols (refer to New Image College COVID-19 Safety Plan).

Student negative COVID-19 test result.

  • Student(s) return to school following existing school Sickness Policy and Procedures.

Student positive COVID-19 test result.

  • A student(s) is newly identified as having COVID-19.
    • POC and Case Workers initiate a list of close contacts** of the ill student and determine possible exposures.
    • Exposed area(s) (e.g., classroom) closed off for up to 24 hours. Cleaning and disinfection of area performed by appropriate staff.
    • POC and Case Workers work with local health officials to assess transmission levels and support contact tracing efforts. Wait for their guidance.
    • Close contacts** are notified, advised to stay home (quarantine for 14 days), and to consult with their healthcare provider for evaluation and determination if testing is recommended as per local health officials’ guidance.
    • Members of the student(s)’ household are requested to quarantine for 14 days as per the local health authority’s guidance.
    • Student(s) returns to school after meeting the criteria for ending home isolation. ***

** Close contact is defined as someone who was within 6 feet for a total of 15 minutes or more within 2 days before illness onset, regardless of whether the contact was wearing a mask.
*** Students can end home isolation after meeting all of the following three criteria: at least 10 days since symptoms appeared, at least 24 hours with no fever-reducing medication, and symptoms have improved.

Diagnosis Flowchart Schools

Close Contacts and Contact Tracing

Key Concepts New Image College will apply:

  • Work alongside local public health authorities to determine close contacts and perform contact tracing.
  • Internally trace and monitor contacts of infected people. Notify them of their exposure.
  • Support the quarantine of contacts. Help ensure the safe, sustainable, and effective quarantine of contacts to prevent additional transmission.

Close contacts of confirmed and probable cases occurring at New Image College should be identified and managed as per the recommendations in this document to the extent possible.

New Image College recognizes that contact tracing efforts should consider all individuals with whom a case had contact while potentially infectious. Given that both pre-symptomatic and asymptomatic transmission can occur, contact tracing at New Image College should include:

  • identifying students and staff who were in contact with a symptomatic case starting 48 hours before the case developing a symptom consistent with COVID-19.
  • identifying people who were in contact with a laboratory-confirmed asymptomatic case starting 48 hours before the day their positive specimen was collected.

An individual risk assessment conducted by New Image College and the public health agency will identify each contact’s exposure risk level and determine the required level and parameters of quarantine (self-isolation), and public health agency actions for the 14-day monitoring period.

The purpose of contact management is to facilitate rapid identification of new cases and to reduce community spread by:

  • identifying and isolating any symptomatic contacts as quickly as possible; and
  • reducing the opportunity for transmission to others in the community from those without symptoms or with mild symptoms that may go unnoticed, and by providing contacts with information regarding infection prevention and control measures they should follow, and what to do if they develop symptoms.

Depending on exposure risk level, there are three categories of contacts (high, medium, or low).

A contact who develops symptoms compatible with COVID-19 within the monitoring period should be managed as a suspect case.

  • If laboratory testing is conducted and the test results are negative for COVID-19, consider continuing to manage the individual as a contact for the duration of the monitoring period, based on individual risk assessment. The contact may be considered for re-testing if they have worsening /progression of symptoms.
  • If laboratory testing is not conducted, after the individual completes at least 10 days of home isolation, consider continuing to manage as a contact until 14 days from last exposure, based on an individual risk assessment, since they are still in contact of a case and not a lab-confirmed case themselves.

The following table provides guidance on risk assessment of contacts and corresponding public health management.  If a contact belongs to more than one risk category, the highest risk category should apply. The risk categories are not absolute and may be modified by the Medical Health Officer due to other factors.

Outbreak Protocol

In the event of an outbreak within New Image College, the following steps will be taken to support effective case management and outbreak response, aligned to the needs and requirements of local and provincial public health guidelines:

  1. In the event of an outbreak of COVID-19 within our community, the Campus will immediately communicate directly with the Public Health Office through the local Vancouver Coastal Health Authority Office, with the outbreak advised by telephone.
  2. We will immediately issue a communication via email to all students, employees, and staff. The staff responsible for this communication will be Ana Fleming (Student Services). Details will include the reference to the COVID-19 support app for testing locations and campus closure details. We will immediately close the campus and confirm the transition to remote instructional delivery temporarily, removing any in-person component. A full-scale cleaning and disinfection protocol of the campus space will be implemented in compliance with the BC Centre for Disease Control’s recommendations for Cleaning and Disinfecting for Public Settings.
  3. Guidance received from the Public Health Office will be immediately implemented within our response plan and included in communications to the campus community.
  4. Daily communications to the campus community will continue to advise status and to support our community’s understanding of the situation and any actions that may be required.
  5. The timeline for the re-opening of campus will be determined by New Image College and Vancouver Coastal Health.

Recovery from a COVID-19 outbreak

New Image College is committed to working with the Public Health Agency to determine when the outbreak has ended in the institution. At that time, we will take time to discuss the experience with your staff, faculty, and students to evaluate the effectiveness of your organization’s plan of action, including:

  • Discuss and note the best practices and lessons learned.
  • Talk about problems found in our plan and effective solutions.
  • Identify additional resources needed.
  • Maintain and expand our emergency planning.
  • Participate in community discussions about emergency planning.